Terms of service

These Terms of Service form an agreement between you and the Tripix operating entity identified at the end of this document. They apply to the Tripix website, mobile applications, customer support, and any trip request, quote, booking, payment, or related service made through Tripix.

By creating an account, submitting a trip request, confirming a booking, or using the service, you agree to these terms and the policies linked from them. If you arrange travel for passengers, an employer, an event, or another person, you confirm that you have authority to provide the necessary information and accept these terms for the booking.

• You must be at least 18 years old and legally capable of entering a contract.
• You must provide accurate, current information and keep account credentials and verification codes secure.
• Business users must have authority to bind their organisation and remain responsible for travellers and authorised account users.
• Additional written terms may apply to fleet partners, drivers, corporate accounts, subscriptions, or special events. Those terms supplement these terms and control for that specific relationship if there is a conflict.

Tripix is a marketplace and coordination platform for planned chauffeur-driven vehicles. The service may include hourly and day rentals, airport and local movement, one-way or round-trip outstation travel, multi-stop and multi-day routes, and coordinated multi-vehicle bookings for weddings, events, and business use.

Unless a booking summary expressly states otherwise, the assigned fleet partner is the transport service provider and owns, controls, or lawfully operates the vehicle and driver. Tripix helps review the request, obtain or calculate estimates, match eligible partners, coordinate confirmation, support trip execution, and facilitate payment and resolution. Tripix is not an on-demand taxi or self-drive operator and does not guarantee immediate availability.

Describing Tripix as a marketplace does not override a statutory classification. Before launch in a location, Tripix will assess and obtain any licence, registration, insurance, or approval required for an aggregator, agent, e-commerce entity, payment facilitator, or other regulated role and will comply with the conditions attached to that role.

Request review

Tripix may review pickup and stop locations, dates, duration, route distance, passenger and luggage counts, accessibility or special needs, vehicle mix, permits, driver hours, and fleet-partner availability. Tripix may contact you to clarify details or recommend a different vehicle or itinerary.

Confirmation

A booking is confirmed only when Tripix sends a confirmation through the app, website, SMS, WhatsApp, email, or another agreed channel and identifies the confirmed service, price or pricing basis, cancellation terms, and any required advance. An automated acknowledgement or provisional quote is not confirmation.

Other passengers

The person making the booking is responsible for ensuring passengers receive relevant trip, safety, luggage, conduct, and cancellation information. Tripix may send essential fulfilment messages to a primary passenger whose contact details are supplied for the trip.

Tripix will show or communicate the pricing basis before confirmation. Depending on the service, a quote may be a fixed fare, an estimate, a package with included hours or kilometres, a per-kilometre or per-hour rate, or a combination of these.

• A quote may include base fare, minimum billable distance or hours, driver allowance, taxes, platform or coordination fees, and selected add-ons.
• Tolls, parking, state or permit charges, airport or venue fees, night allowance, waiting, extra hours, route changes, excess kilometres, or accommodation may be charged separately when the booking summary says they are excluded or based on actual use.
• An estimated route or duration is not a promise of travel time. Traffic, road closures, weather, police checks, passenger stops, and local restrictions can affect distance and duration.
• Tripix will not add a fee that was not disclosed in the booking terms or supported by an approved change, actual receipt, applicable law, or the agreed pricing basis.

If a displayed price contains an obvious technical or clerical error, Tripix may correct it before confirmation. If an error is discovered after confirmation, Tripix will explain it and seek your approval before changing the booking; if you do not approve, you may cancel the affected service and receive a refund of amounts collected for that unfulfilled service.

Vehicle names and photographs may illustrate a class or category. Unless an exact model or registration is expressly guaranteed in the confirmation, a fleet partner may provide a similar or better vehicle that meets the confirmed seating, luggage, fuel, air-conditioning, and service requirements.

Onboarding and document verification

Before onboarding a fleet partner, Tripix uses reasonable document-based checks appropriate to the service and applicable law. These may include review of business identity and tax records; owner or authorised-signatory verification; vehicle registration, permit, fitness, insurance and pollution certificates; driver identity and driving licence; and other background, medical, police, insurance, or compliance records where legally required. Fleet partners also enter written agreements containing operational, safety, compliance, audit, incident-reporting, indemnity, and document-accuracy obligations.

Verification records what Tripix was reasonably able to review at a point in time. It is not a guarantee that a person will never act unlawfully, that a submitted document can never be forged or later revoked, or that a vehicle can never develop a defect. The fleet partner remains responsible for authenticity, validity, renewal, legal compliance, and immediate notification of any suspension, expiry, accident, investigation, or material change. Tripix may re-verify, audit, suspend, or remove a partner, driver, or vehicle when a record expires or a concern is reported.

• Every passenger, including a child where a separate seat is legally required, counts toward capacity.
• Luggage must fit safely without blocking the driver, exits, visibility, or required passenger space.
• Assignment details may change for breakdown, illness, compliance, delay, or other operational reasons. Tripix will communicate a material substitution and seek approval where it changes the confirmed service or price.
• Multi-vehicle bookings may involve more than one fleet partner. Tripix coordinates the booking, but arrival and service events may occur separately for each assigned vehicle.

Before confirmation, Tripix will disclose the fleet-partner identity and other information required for an informed decision under applicable law. Tripix will provide additional partner contact or address information after purchase where required for fulfilment or effective dispute resolution.

You and the passengers must:

• provide complete pickup, stop, timing, passenger, luggage, and special-requirement information;
• be ready at the agreed pickup point and remain reachable through the primary contact;
• carry identity, travel, permit, or age documents reasonably required for the route, venue, airport, or applicable law;
• wear seat belts where available and follow lawful safety instructions from the driver;
• treat drivers, fleet partners, Tripix staff, other passengers, and property respectfully and avoid harassment, discrimination, threats, violence, smoking where prohibited, or damage;
• not carry unlawful, dangerous, flammable, explosive, or prohibited items, or use the service for unlawful transport or activity; and
• not pressure a driver to speed, exceed lawful duty limits, overload the vehicle, or take an unsafe route.

Tripix or the fleet partner may refuse or end service where continuing would be unlawful or create a material safety risk. Any refund will depend on the cause, service already supplied, and the Cancellation and Refund Policy, subject always to non-waivable consumer rights.

Changes to date, time, pickup, route, stops, duration, passenger count, luggage, vehicle quantity, or category are subject to availability and may change the price. A change is accepted only when Tripix or the fleet partner confirms it through an authorised channel.

Where billing depends on actual use, Tripix may rely on route logs, odometer records or photographs, timestamps, toll or parking receipts, and messages recording approved changes. You may challenge an actual by raising a grievance with supporting details.

The booking summary will state the amount due, payment stage, accepted method, and whether an advance is required. Tripix generally seeks payment only after verified fleet availability is known, but a clearly disclosed advance may be required to secure a confirmed vehicle, event fleet, permit, or high-demand date.

• Use only payment links, QR codes, bank details, or in-app methods expressly identified by Tripix.
• Do not treat a direct payment request from a driver or unknown account as valid unless Tripix confirms it. Report suspicious requests promptly.
• You authorise the payment provider and Tripix to process transaction, refund, and verification information needed to complete the booking.
• Taxes and invoice responsibility will follow the booking structure and applicable law. The booking or invoice will identify the supplier and tax treatment where required.

Payment providers may apply their own terms, security checks, settlement time, or bank-side reversal process. Tripix is not responsible for a bank or processor outage but will provide reasonable assistance with a traceable Tripix transaction.

The Booking, Cancellation and Refund Policy forms part of these terms. The exact cancellation window and any charge applicable to a confirmed booking must be shown in the booking summary before you confirm. If a booking-specific term conflicts with the public policy, the more consumer-protective term applies unless law requires otherwise.

Tripix will not use pre-ticked boxes or inactivity as consent to purchase. An approved refund will be returned through the original or another lawful agreed method within a reasonable processing period, and Tripix will communicate its status.

In an immediate emergency, contact the appropriate public emergency service first, then notify Tripix when safe. Tripix can assist with coordination and records but is not an emergency-response provider.

Report an accident, unsafe driving, harassment, breakdown, missing passenger, or serious service incident as soon as reasonably possible. Preserve relevant booking details, photographs, receipts, and messages. Tripix may share necessary information with the fleet partner, insurer, authority, or affected person to investigate and respond.

Passengers remain responsible for personal belongings. Tripix will make reasonable efforts to connect a lost-item report with the driver or fleet partner but cannot guarantee recovery. A disclosed delivery or courier cost may apply to return an item.

You agree to receive essential messages needed for account security, request review, partner matching, booking, payment, support, safety, and legal notices through the contact channels you provide. These transactional messages are part of the service and may continue even if you opt out of marketing.

You may opt out of promotional communication using the provided control or by contacting Tripix. Standard carrier or data charges may apply to SMS, calls, or internet messaging.

You may not:

• misrepresent identity, payment authority, trip purpose, passenger count, or eligibility;
• probe, disrupt, scrape, copy at scale, reverse engineer, or bypass Tripix security or access controls;
• upload malware, unlawful content, or another person's data without authority;
• use Tripix to evade payment, defraud a fleet partner, or move an agreed booking off-platform; or
• use Tripix branding, content, software, data, or designs except as allowed by law or written permission.

Tripix and its licensors retain rights in the platform, software, visual design, trademarks, and original content. You retain rights in content you submit and grant Tripix a limited right to host, reproduce, share, and use it only to operate, secure, support, and improve the service or meet legal duties.

Tripix may suspend access, cancel an unconfirmed request, or restrict an account where reasonably necessary for safety, fraud prevention, non-payment, repeated policy breach, legal compliance, or protection of users. Where appropriate, Tripix will explain the action and provide a way to raise a grievance.

Tripix is responsible for the marketplace and coordination functions it expressly undertakes, including accurate platform disclosures, reasonable onboarding checks, handling Tripix-controlled payments and refunds, protecting data, maintaining the grievance process, and exercising reasonable care in its own acts. Tripix will honour all non-waivable duties and consumer rights.

Fleet-partner responsibility

The named fleet partner is independently responsible for trip execution and for the acts and omissions of its owners, employees, drivers, subcontractors, and vehicle operators. This includes vehicle ownership or lawful control; registration, permit, fitness, insurance, pollution and tax compliance; driver licence, fitness, working hours and conduct; roadworthiness and maintenance; traffic violations; pickup and route execution; passenger and luggage safety; accidents; loss or damage; and compliance with transport, labour, criminal, and motor-vehicle law.

To the maximum extent permitted by law, Tripix does not assume the fleet partner's civil, regulatory, or criminal responsibility merely because a customer found, requested, paid for, or received support for a booking through Tripix. A claim arising from vendor-controlled trip execution should be addressed to the named fleet partner and its insurer. Tripix may preserve records, share legally required partner details, coordinate communication, and assist an investigation without becoming the transport provider or admitting liability.

Events and conduct outside Tripix's control

Subject to mandatory law, Tripix is not responsible for loss caused by a fleet partner or driver acting outside Tripix's direction; a document that was reasonably reviewed but later expires, is revoked, or is discovered to be falsified without prior notice to Tripix; inaccurate information supplied by a customer or partner; an unauthorised off-platform arrangement; passenger misconduct; unlawful or unsafe instructions; or an event Tripix could not reasonably prevent or control.

For those matters, Tripix does not owe additional compensation for replacement travel, loss of business or profit, a missed flight, train, hotel, appointment, wedding or event, reputational loss, or other indirect, incidental, special, punitive, or consequential loss, except where such exclusion is prohibited by law. If Tripix holds money for an identifiable part of the service that was not supplied, the applicable remedy is return of that unfulfilled amount under the Cancellation and Refund Policy; a refund does not by itself admit fault or create a right to additional compensation.

Tripix platform liability

Where a direct, proven loss is caused solely by Tripix's breach of an express platform or coordination obligation, and no non-waivable rule requires a different result, Tripix's aggregate contractual liability is limited to the platform or coordination fees Tripix actually retained for the affected booking. Amounts collected only for onward settlement to a fleet partner are not Tripix platform fees. This limit is separate from any refund due for an unfulfilled service.

Nothing in these terms excludes or restricts liability where exclusion is unlawful, including applicable liability for Tripix's fraud, wilful misconduct, gross negligence, breach of a mandatory statutory duty, or death or bodily injury. These terms allocate civil contractual responsibility only. They do not prevent any person from approaching police, a regulator, an insurer, a court, or a consumer commission, and they do not determine criminal responsibility.

Raise a service concern through the process in the Grievance Redressal Policy. Tripix aims to acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, as required for an e-commerce grievance mechanism, while urgent safety issues are prioritised.

These terms are governed by the laws of India. Courts and consumer commissions with jurisdiction under applicable law may hear a dispute. Subject to those mandatory rights, courts in Bengaluru, Karnataka, India will have jurisdiction. Nothing here prevents a consumer from using the National Consumer Helpline or the appropriate Consumer Disputes Redressal Commission.

Tripix may update these terms for service, legal, safety, or operational changes. Material changes will be communicated before they apply where required. Terms accepted for a confirmed booking will continue to govern that booking unless a change is required by law or you agree otherwise.

If a provision is unenforceable, the remaining provisions continue to apply. A delay in enforcing a term is not a waiver. You may not transfer a booking or account without approval; Tripix may transfer these terms as part of a lawful business reorganisation with appropriate notice.